TERMS OF SERVICE

Last Updated: 2020-09-01

Please read these Terms of Service ("Terms, "Terms of Service", "ToS") carefully before completing your booking. In these Terms, the party who is contracting to receive services shall be referred to as the "Client" and the party who will be providing services shall be referred to as the "Service Provider". These Terms serve as a preview of the Service Agreement that will be completed should the Client wish to proceed with contracting services. The Service Provider will send a Service Agreement to the Client upon the client's initial booking. 

Virtual Assistance, Online Business Management & Consulting

SERVICE LOCATION

  1. The Service(s) to be provided under this Agreement shall be performed at the Service Provider’s place of business (i.e. Home Office)

SCHEDULE AND DAYS OFF

  1. The Service Provider’s Availability is as follows:
     

Monday 4:30pm – 9:00pm

Wednesday 4:30pm – 9:00pm

Thursday 4:30pm – 9:00pm

Friday 9:00am – 3:00pm

Saturday by appointment only.

Statutory Holidays closed Friday - Tuesday

  • Upon acceptance of this agreement, the Service Provider will provide the Client with a written schedule outlining the dates and times the Service Provider expects to spend actively working on the Client’s contracted and requested services.

  • The Service Provider reserves the right to change their available times. The Service Provider agrees to provide the client with a minimum of 24-hours written notice in the event of any changes in the Service Providers availability.

 

PAYMENT FOR SERVICES

  1. The Client will pay compensation to the Service Provider for the Services at the Service Provider's standard rate.

ADDITIONAL FEES

  1. OrganizedAF Professional Organizing and Virtual Assistance rates vary project to project.

    1. Virtual Assistance (VA) starts at $35.00 per hour (project minimums vary, please contact me for further details)

    2. Online Business Management (OBM) & Consulting starts at $55.00 per hour (project minimums vary, please contact me for further details)

  2. Any additional time required to complete your service outside of the package pricing (i.e. additional revisions, additional website support, etc.) will be charged at the standard rate of service rounded up to the nearest 30-minute increment. 

  3. Invoices will be sent via e-mail to the e-mail you have provided.

PAYMENT SCHEDULE​​

  1. Payment for your selected package is due immediately upon initial booking. 

  2. Upon completion of your requested service and in the event of time variance, a your final invoice will be e-mailed to you. The service provider will give notification once 75% of the time budget has been reached.

  3. Payment can be made online through the Service Provider’s Portal using Credit. GST is not applicable or charged.

  4. Prompt payment is appreciated, and the Service Provider requests that payment is made within 48 hours of the completion of your service or receiving your invoice, whichever is later.

  5. A $15 late fee applies for every 3 days past due. For any fees over 30 days past due, a 5% interest fee is added to the total amount owing. 

TERM/TERMINATION

  1. Either party may terminate this Agreement upon 14 days written notice to the other party. Provided, however, that each party may terminate this Agreement immediately without prior notice in the event of a breach of this Agreement by the other party. Upon Termination, the Service Provider shall invoice the Client for any payment due, and payment will be due immediately upon receipt.

NON-DISCLOSURE AND NON-SOLICITATION

  1. The Service Provider shall not directly or indirectly disclose to any person other than the Client or authorized representative of the Client at any time either during the term of this Agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the Client, including but not limited to customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.

  2. The Service Provider agrees that during the term of this Agreement, and for 12 months following the termination of this Agreement, the Service provider shall not directly or indirectly solicit or attempt to solicit any customers or supplies of the Client other than on behalf of the Client themself.

 

RELATIONSHIP OF PARTIES

  1. It is understood by the parties that the Service Provider is an independent contractor with respect to the Client and not an employee of the Client.

  2. The Client will not provide fringe benefits, including health insurance benefits, paid vacation or any other employee benefit for the benefit of the Service Provider.

  3. It is understood that neither party is by virtue of this Agreement authorized as an agent, employee, or legal representative of the other.

 

NON-EXCLUSIVITY

  1. The Service Provider may be engaged or employed in any other business, trade, profession or other activity.

WORK PRODUCT OWNERSHIP​

  1. Any works copyrighted, ideas, discoveries, inventions, patents, products, or other information (collectively the “Work Product”) developed in whole or in part in by the Service Provider in connection with the Services shall be exclusive property of the Client.

  2. Upon completion of the service, the Service Provider agrees to provide the Client with a file containing all images, documents and files relating to the contracted and requested service.

  

PORTFOLIO USE​

  1. Notwithstanding the foregoing, the Service Provider shall be permitted to use all produced items of work in the Service Provider’s professional portfolio, after such items have been made public by the Client. Nothing contained herein will limit the Service Provider’s such right.

  

LIABILITY

  1. The Service Provider will not be liable for loss, damage or delay of the Client’s project due to circumstances beyond the Contractor’s control. Such circumstances may include (but are not limited to) acts of God, public unrest, power outages and inability to contact the Client. In the event of such loss, damage or delay, the Service Provider will make every effort to notify the Client immediately.

 

IDEMNIFCATION

  1. The Service Provider and the Client shall each defend, indemnify and hold the other harmless (including all affiliates, officers, directors, employees, agents, successors and assigns) from and against all losses, damages, liabilities, deficiencies, actions, judgements, interest, awards, penalties, fines, costs or expenses of whatever kind (including reasonable attorneys’ fees) arising out of or resulting from bodily injury, death of any person, damage, real or intangible, to property resulting from the other’s acts or omissions or the breach of any representation, warranty, or obligation under this Agreement.

 

SEVERABILITY

  1. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

 
 

Professional Organizing

SERVICE LOCATION

  1. The Service(s) to be provided under this Agreement shall be performed at the Client’s home or place of business.

SCHEDULE AND DAYS OFF

  1. The Service Provider’s Availability is as follows:
     

Monday 4:30pm – 7:00pm

Wednesday 4:30pm – 9:00pm

Thursday 4:30pm – 9:00pm

Friday 10:00am – 7:00pm

Saturday 10:00am – 3:00pm

  1. Upon acceptance of this agreement, the Service Provider will confirm any appointments that the Client has requested via the Service Provider’s online management system (vCita). The Client will receive an e-mail confirming their schedule outlining the dates and times the Service Provider’s services have been requested.

  2. The Service Provider reserves the right to change their available times. The Service Provider agrees to provide the client with a minimum of 24-hours written notice in the event of any changes in the Service Providers availability.

  3. The client understands that their appointment time is reserved just for them. A late cancellation or missed visit leaves a hole that could have been filled by another. As such, the Client agrees to provide the Service Provide with a minimum of 48-hours written notice for any cancellations or changes requires 48-hours.

  4. The Client understands that any missed sessions or appointments cancelled without 48-hours’ notice will be charged the full session fee.

PROCESS OWNERSHIP

  1. The Client maintains process ownership. The Service Provider recognizes items as the sole property of the Client and though efforts will be made to help the client “Purge” when needed, it is hereby stated that the final decision on such matters belongs to the Client.

PHOTOGRAPHS

  1. For each room or space organized, the Service Provider will take both “Before” and “After” photos. The Service Provider may do so using their handheld device (i.e. Phone, iPad) or semi-professional photography equipment (i.e. DSLR). These photos may be used in the Service Provider’s publications, including (but not limited to): Website, Pamphlets, Advertising, Digital Marketing, Blog, Social Media.

  2. The Service Provider respects the Client’s privacy and agrees to eliminate any photos that might display any identifying personal information (i.e. family photos, family names).

  3. The Service Provider further agrees that the Client’s name will never be attached to any photos used in any of the Service Provider’s publications.

OUTCOMES & PROCESS

  1. Project outcomes will depend on the Client’s willingness and ability to purge when needed as well as the Client’s willingness to work alongside the Service Provider during the organizational process.

  2. OrganizedAF Professional Organizing and Virtual Assistance does not provide housekeeping or cleaning services. While the Service Provider agrees to wipe down surfaces within reason during the organizational process, the Client agrees and understands that the Service Provider will not be performing additional housekeeping services. Upon request, the Service Provider agrees to provide a recommendation to a preferred housekeeping company.

  3. The Service Provider reserves the right to stop a service in the event of finding any animal or human excrement, bodily fluids or biohazards. The Service Provider will resume the service once the excrement or bodily fluids have safely been removed.

  4. The Service Provider will always provide encouragement to declutter and purge unused items.  The Client understands that if they are unwilling to rid of excess items, the end outcome may be unsatisfying and unsettled.

  5. Long-term maintenance will hinge on the Client’s commitment to maintaining the order and quantity of items in the space. Recurring re-organization sessions are available if needed.

  6. Unless otherwise negotiated, the Client agrees to be present and engaged for the “hands-on” work. The Service Provider will be available to coach, assist and provide encouragement as the Client works through the organizational process with the Service Provider.

PAYMENT FOR SERVICES

  1. The Client will pay compensation to the Service Provider for the Services at the Service Provider's standard rate.

ADDITIONAL FEES

  1. OrganizedAF Professional Organizing and Virtual Assistance has a standard rate of $55.00 per hour for all Professional Organizing related services.

  2. Any additional time required to complete your service outside of the initial estimation will be charged at the standard rate of $55.00 per hour rounded to the next 30-minute increment.

  3. Invoices will be sent via e-mail to the e-mail you have provided.

  4. Organizational Supplies & Storage Solutions including (but not limited to): Boxes, Crates, Containers, Drawer Dividers, Labels; are not provided by the Service Provider. The Service Provider will make recommendations of additional storage solutions (where necessary) and it is at the Client’s sole discretion to follow such recommendations.

  5. Should the Client choose to, the Service Provider will shop for Organizational Supplies & Storage Solutions on behalf of the client the Service Provider's current shopping rate, plus the cost of any purchased items. Should the Client choose this option, the Service Provider agrees to provide the Client with a detailed receipt.

PAYMENT SCHEDULE​​

  1. Initial Sessions, Package Sessions and Hourly Bookings require payment in full at the time of booking. Payment is non-refundable and held in the event of no-shows or late cancellations. 

  2. For all other services, a non-refundable deposit of 50% of the agreed upon rate is due immediately and will be collected at the time of booking via The Service Provider’s online management system: https://live.vcita.com/site/organizedaf/

  3. The Client agrees to reimburse the Service Provider for any supplies the Service Provider purchased on behalf of the Client (with the Client’s verbal or written permission).

  4. Upon completion of the Client’s requested service, their final invoice will be e-mailed to them or provided to them before the Service Provider leaves the Client’s premises.

  5. Payment can be made by cash, e-transfer or online through the Service Provider’s online management system using Credit. GST is not applicable or charged. https://live.vcita.com/site/organizedaf/

  6. Prompt payment is appreciated, and the Service Provider requests that payment is made immediately after the completion of The Client’s contracted service.

  7. A $15 late fee applies for every 3 days past due. For any fees over 30 days past due, a 5% interest fee is added to the total amount owing. 

TERM/TERMINATION

  1. This agreement shall be effective on the date hereof and shall continue until the completion date unless terminated sooner.If the Client terminates this agreement for any reason before the scheduled completion date, the Client agrees to reimburse the Service Provider for all outstanding fees and out-of-pocket expenses.

NON-DISCLOSURE AND NON-SOLICITATION

  1. The Service Provider shall not directly or indirectly disclose to any person other than the Client or authorized representative of the Client at any time either during the term of this Agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the Client.  
     

  2. The Client recognizes that by entering into this agreement with the Service Provider that the Service Provider may be in contact with personal items and information. The Service Provider agrees not to divulge any of this information and will maintain the highest standards of confidentiality and respect for the Client’s possessions and home.

 

RELATIONSHIP OF PARTIES

  1. It is understood by the parties that the Service Provider is an independent contractor with respect to the Client and not an employee of the Client.

  2. The Client will not provide fringe benefits, including health insurance benefits, paid vacation or any other employee benefit for the benefit of the Service Provider.

  3. It is understood that neither party is by virtue of this Agreement authorized as an agent, employee, or legal representative of the other.

 

NON-EXCLUSIVITY

  1. The Service Provider may be engaged or employed in any other business, trade, profession or other activity which does not place the Service Provider in a direct conflict of interest with the Client.  

LIABILITY

  1. The Service Provider will not be liable for loss, damage or delay of the Client’s project due to circumstances beyond the Contractor’s control. Such circumstances may include (but are not limited to) acts of God, public unrest, power outages and inability to contact the Client. In the event of such loss, damage or delay, the Service Provider will make every effort to notify the Client immediately.

 

IDEMNIFCATION

  1. The Service Provider and the Client shall each defend, indemnify and hold the other harmless (including all affiliates, officers, directors, employees, agents, successors and assigns) from and against all losses, damages, liabilities, deficiencies, actions, judgements, interest, awards, penalties, fines, costs or expenses of whatever kind (including reasonable attorneys’ fees) arising out of or resulting from bodily injury, death of any person, damage, real or intangible, to property resulting from the other’s acts or omissions or the breach of any representation, warranty, or obligation under this Agreement.

 

SEVERABILITY

  1. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

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EST. January 2019

©2019 by OrganizedAF.  OrganizedAF is a top professional organizer in the Spruce Grove, AB professional organizers directory on FindMyOrganizer.com.